Mission and Vision

Mission:
Our collective mission is to meet the needs of all our guests, enhance customer satisfaction and to become the preferred choice of accommodation for the Corporate & Leisure traveller, by delivering first class customer service and exceeding our customers’ expectations with our wide range of services and accommodation choices.

Vision:
Our core values are driven by a desire to deliver exceptional and efficient accommodation experiences and always, at the best value, for people travelling for business, leisure or any other purpose.

  • Loyalty: A dedication to driving loyalty to the Speke Group of Hotels at every opportunity
  • Guest experience: A devotion to clean, safe and rewarding accommodation experiences for every guest
Chairman's Vision

Speke Group of Hotels is the largest independent operator of hotels, resorts and serviced apartments in Uganda, all of which are serviced under the ownership of the Ruparelia Group.

When I came into the business my goal was simple and that is, to make sure that at anyone of the Speke Group of Hotels facilities, you are treated as a guest first and foremost and customer second. I made it my goal to provide for friendly, efficient and reliable accommodation solutions for all.

Our properties are distinguishable from traditional hotel accommodation because we offer more, our guests have access to an exceptional range of on-site facilities.

Message from Director

There aren't many leisure and hospitality providers in Kampala that can boast a portfolio we have in the sector, so we must be doing something right. We are passionate about what we do, we love the hospitality business and with our knowledge and experience coupled with some of the best locations available playing host to our facilities, we work to ensure that all our guests have a memorable experience staying with us.

We know no boundaries and this is why we have kept ahead of the competition. We are always working hard to ensure that each and every one of our facility is maintained to the highest standards for our guests which means they keep returning.

Message from the Group General Manager - Marketing

Speke Group of Hotels covers a wide range of accommodation for the business and leisure travellers in Uganda. We offer everything from executive-style studio rooms, serviced apartment units with up to three-bedrooms to presidential suites in our resorts. The hotels, resorts and apartments are a cut above any other accommodation-stay in Kampala because of our prime locations and top-notch service.

As a quality conscious organization, Speke Group of Hotels have set out to achieve maximum customer satisfaction and quality of service. Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.